The most overlooked u-word in user experience: understanding

LIVE

As designers and researchers, we talk a lot about findability, usability and utility – rightly so. But how deeply are we considering understandability?

Users can’t complete tasks if they don’t understand them, which is why content design is critical. And whether you have dedicated content designers or UX writers on your team or you're wearing all the hats alone, there are some tips and tricks you can draw on to help make sure users really 'get it'. In this whistle-stop talk, I’ll delve into why comprehension matters, some of the factors that impact it and how to test for it – to help you design more inclusively and comprehensibly.