Session type:

Case Study

Presented by:

Mike Press

Open Change

Lorri Smyth

Sopra Steria

Barbara Mertlova

Open Change

Session time:

15 Oct 18:10 19:10

Session duration:

60 minutes

About the session


For fifteen weeks from the start of the COVID-19 lockdown we ran a weekly one hour online ‘Distanced Gathering’ for Scotland’s service design community, but open to anyone.

The focus was on small group conversations about how we were coping and what we hoped for in the future. Up to 68 people would come to this Zoom event, which acted as a focus for other community building activities such as Randomised Coffee Trials. Our case study describes how the Gatherings developed, the design process behind them and the lessons learned.

The main challenge we faced was that we were trying to provide some sort of connection between people during a crisis that none of us had any prior experience of, without knowing how each other was really feeling or the lives they were living. The case study will take the form of a Gathering itself, using the same methods of one-to-one and small group discussions.

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About the speaker(s)